Frequently Asked Questions About Managed IT Services

  • Management, typically by an outside third-party, of an organization’s services and equipment related to computers, networks, or
    software, also known as outsourced Information Technology (IT).
  • True Managed Service Providers are 100% responsible for the safety, security, and reliability of your IT infrastructure and work on a fixed-fee basis. This changes the incentive from “finding problems” to “preventing problems”.
  • This business model also evens out the revenue stream for the MSP and fixes the IT budget for the client resulting in no ugly
    surprises from a billing standpoint.
  • Trust increases substantially since the MSP now has assumed shared risk with the client enabling what can truly be called a
    partnership. You can rest assured that any decision we make or advice we give is in both of our best interests because if something
    goes wrong, it is at our expense.
  • The typical Managed IT Services provides 24/7/365 network monitoring of all of your IT infrastructure.
  • Help Desk is provided to answer your questions and your staff’s questions.
  • 24x7x365 response for Server/Network Infrastructure emergencies.
  • Provide technical support-onsite.
  • Provide technical support-using remote connect tools.
  • Assist you with hardware and software Purchase/Sales.

If you can relate to 3 or more of these statements, your company will benefit from a Managed IT Services approach:

  • You realize that IT is an integral part of your business that can no longer be handled by the boss’s kid, one of your staff members,
    or the guy next door.
  • You understand that IT is no longer an optional expense, but, an operational expense similar to the electric power company.
  • You want an IT firm that thinks like a Business Owner before thinking like IT technicians.
  • You just want it all to work!
  • You did not choose your career to monkey with IT issues.
  • You understand what it costs your company for you to not focus on your top priorities.
  • You do not want to be in the IT business.
  • You do not want to deal with IT.
  • You are done trying to get techies to understand what you really need.
  • You realize the hourly cost of downtime and business interruption is so much more than a technician’s hourly rate.
  • You are finished with trying to manage depreciating assets.
  • You are done with finding, hiring, and managing IT sta.
  • You never want to deal with Technology vendors blaming each other.
  • You realize that a break/x IT support company is not incentivized to x your problems.
  • You put up with IT support issues because you do not want the trouble of changing to another support provider.
  • You are a do-it-yourself type and only want help when you cannot figure it out yourself.
  • Why pay someone else if you can figure it out yourself?
  • Your IT plan is to keep the network running until the wheels fall o. Then we will deal with it.
  • You do not measure the performance of your business and employees.
  • You are content creating “work-arounds” or applying “Band-Aids” to x problems.
  • You do not care how your employees use business resources during business hours.
  • You think “those IT problems” are not too bad, we can just work harder.
  • You believe a PC should last more than 6+ years.
  • You enjoy spending free time learning how to x computers.
  • You really do not care if employee efficiency or morale can be improved.
  • You depend on “non-professionals” to help you out with IT.
  • You maintain that business productivity and performance are secondary to IT costs
  • For managed IT services to be of value to your company, you should have at least 8 workstations/end users and at least 1 server.
  • The maximum size depends on your company’s business model, number of locations, strategic initiatives, growth plans, etc.
  • For companies under 100 end users, an MSP can be the total IT department or just act as a supplement to in-house IT sta.
  • Managed Service Providers (MSPs) don’t get sick, take vacations, or require benefits. MSPs also generally cost less than a full time

What Our Customers Are Saying


I can't say enough good things about PrimeTime Integreters!! The staff knows what they are doing and talking about, and always go above and beyond for their customers! They managed our IT, phone systems, cameras, and voice and data cabling at multiple car dealerships I work for. The owner Jimi is nothing but a stand up guy, and never hesitated at any hour to help us. Highly recommend!!!!!!

Erin Freema

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